FAQ: Product Guarantee

Is Apex®M guaranteed?

We guarantee ApexM will work for you — or your money back. Use ApexM as directed for 10 minutes per day, six days per week for 90 days. At that time, if you are not satisfied with your results, please contact Customer Service at 262-373-0422 for return instructions.

Performance guarantee refund requests must be initiated within 120 days from date of purchase. Upon receipt of your device, our engineering department will check the computer board to verify compliance with protocol. Once compliance is verified, InControl Medical will refund your purchase price.


Are InTone® and InTone®MV guaranteed?

If, after the required protocol for treatment with your physician, you have not demonstrated improvement, InControl Medical will refund your out-of-pocket expense for the InTone or InToneMV. Documentation of adherence to treatment protocol is required. Please submit your patient data from your physician when requesting your return authorization for either InTone or InToneMV.


Product Warranty

InControl Medical products are warranted to be free from any defect for a period of 12 months from purchase; however, we test all devices for use out to 30 years.